FAQs

Frequently Asked Questions

How can I contact ModoLife?
You can email us at contact@modolifeshop.com, and our support team will be happy to assist you. We aim to respond within 24 hours.

Do you ship worldwide?
Yes, we ship to most international destinations. If shipping is not available to your location, this will be clearly shown at checkout.

Where do you ship from?
We ship directly from our trusted international fulfillment partners. This allows us to offer competitive pricing while maintaining product quality.

Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. After this time, it may no longer be possible. However, you can still return your order once received in line with our return policy.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.

When will my order be processed?
Orders are processed within 1–3 business days (Monday to Friday). During peak periods, processing times may be slightly longer.

How long will it take to receive my order?
Delivery typically takes 7–15 business days, depending on your location and shipping conditions. You will receive tracking information once your order has been dispatched.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days after dispatch, contact us and we’ll resolve it quickly, either with a replacement or a full refund.

Will I be charged customs and taxes?
Import duties and taxes may apply depending on your country. These are determined by your local customs authority and are the responsibility of the customer.

How do I return an item?
To start a return, contact us at contact@modolifeshop.com. Items must be unused, in original packaging, and returned within the allowed return period.

What if my item is damaged or incorrect?
If there’s any issue with your order, contact us immediately with your order number and photos. We’ll resolve it as quickly as possible.

When will I receive my refund?
Once approved, refunds are issued to your original payment method. Processing usually takes 7–10 business days, depending on your bank.